Return and Refund Policy

At SjniceShop, we want you to be completely satisfied with your purchase, whether it’s our Smart Cervical Pillow or any other sleep essential. Our return and refund policy is designed to be straightforward and customer-friendly, ensuring you can shop with confidence at Merach-World. Below, we outline our policies for returns, refunds, and warranties to address any concerns you may have.

1. 7-Day No-Questions-Asked Return Policy

We offer a 7-day no-questions-asked return policy for all products purchased from Merach-World. If you’re not satisfied with your purchase for any reason, you may return it within 7 days of delivery, subject to the following conditions:

• Eligibility: The product must be unused, in its original condition, and in the original packaging with all tags, accessories, and documentation included.

• Process: To initiate a return, contact our support team at shopify39@kuatehk.com or call (631) 324-4939 (Monday–Friday, 8:00 AM–6:00 PM PST). Provide your order number and a brief explanation of the return. We’ll provide you with a return authorization and shipping instructions.

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part (e.g., receiving the wrong item). We recommend using a trackable shipping method to ensure your return reaches us safely.

• Refund: Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 5–7 business days. You’ll receive a confirmation email once the refund is complete.

2. 60-Day Returns for Quality or Shipping Issues

If your product has a quality issue (e.g., manufacturing defect) or was damaged during shipping, you may request a return or replacement within 60 days of delivery. This applies to all Merach-World products, including the Smart Cervical Pillow.

• Eligibility: The issue must be related to product quality (e.g., defects in materials or workmanship) or damage caused during shipping. Please include photos of the issue when contacting us to expedite the process.

• Process: Contact us at support@Merach-World or (800) 555-6789 with your order number, a description of the issue, and any supporting images. We’ll provide a return authorization and, if applicable, a prepaid shipping label for defective or damaged items.

• Resolution: Depending on the issue, we may offer a replacement, repair, or full refund at no additional cost to you. Refunds will be processed to the original payment method within 5–7 business days of receiving the returned item.

• Shipping Costs: For quality or shipping-related issues, Merach-World covers return shipping costs. We work with trusted carriers like USPS, UPS, FedEx, and DHL Express to ensure a hassle-free return process.

3. 2-Year Limited Warranty

shanjsale.com stands behind the quality of our products with a 2-year limited warranty covering defects in materials or workmanship, starting from the date of delivery. This warranty applies to all products purchased from Merach-World, including the Smart Cervical Pillow.

• Coverage: The warranty covers defects in materials or craftsmanship under normal use. It does not cover damage due to misuse, improper care, accidents, or normal wear and tear (e.g., stains, tears, or fabric pilling caused by improper handling).

• Warranty Claim Process: To file a warranty claim, contact us at support@mallbshop.com or (800) 555-6789 with your order number, proof of purchase, and details of the defect, including photos if possible. We’ll evaluate the claim and provide instructions for next steps.

• Resolution: If the defect is covered, we’ll offer a replacement, repair, or refund at our discretion. If a replacement or repair is provided, the warranty period remains based on the original purchase date and does not reset.

• Shipping Costs: SjniceShop covers shipping costs for warranty-related returns or replacements.

4. Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons unless defective or damaged. These include:

• Products that have been used, washed, or removed from their original packaging (outside the 7-day no-questions-asked period).

• Items marked as “final sale” at the time of purchase.

If you’re unsure whether your item is eligible for return, please contact our support team for clarification.

5. Refunds

• Processing Time: Refunds are processed within 5–7 business days of receiving and inspecting the returned item. You’ll receive an email confirmation once the refund is issued.

• Method: Refunds are issued to the original payment method used at checkout. If you paid via credit/debit card or another payment platform, the refund may take additional time to appear in your account, depending on your bank or payment provider.

• Non-Refundable Costs: Original shipping fees and return shipping costs (for non-defective returns within the 7-day period) are non-refundable unless the return is due to our error or a quality issue.

6. Lost or Missing Packages

If your order is lost or doesn’t arrive within the estimated delivery window, please contact us at support@mallbshop.com or (800) 555-6789. Provide your order number and tracking information (if available). We’ll work with our shipping partners (USPS, UPS, FedEx, or DHL Express) to locate your package or issue a replacement or refund if the package is confirmed lost.

7. Contact Us

We’re here to make your shopping experience as smooth as possible. If you have any questions about our return, refund, or warranty policies, or need assistance with a return, please reach out to our dedicated support team:

• Email: shopify39@kuatehk.com – Responses within 24–48 hours.

• Phone:+1(631) 324-4939 – Available Monday–Friday, 8:00 AM–6:00 PM PST.

• Mailing Address: SjniceShop, 20 Main St.East Hampton, NY, USA.

• Live Chat: Visit shanjsale.com for real-time support during business hours.

8. Policy Updates

shanjsale.com reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective upon posting to Merach-World. We encourage you to review this policy periodically to stay informed.

Thank you for choosing shanjsale.com. We’re committed to your satisfaction and are here to help you achieve better sleep with confidence!